User Agreement
Welcome to use the platform services of Itaxs ShenZhen
Technology Co.,Ltd.!
This agreement is signed between you (or "User") and Itaxs
ShenZhen Technology Co.,Ltd.(or "We" or "Platform") for VAT services.
Before using the platform services, please
make
sure
you
read
this agreement carefully
and fully understand it (if you are under 16 years old, or over 16 years old but
under 18 years old and
you
cannot use your own labor income as your main source of
income, please read this
a
greement with your legal guardian
).Please review the terms, especially the limitation or exclusion of
liability terms, privacy policy, account rules, applicable laws and dispute resolution terms
(including the jurisdiction terms), and other important terms that are brought to your attention in
bold and/or underlined.
If you do not agree to this
a
greement, you have the full and complete right to quit using
the platform services (but this does not prevent you from browsing the product information on the
platform). When you click on the
w
eb page to register and/or actually use the
p
latform services, you are deemed to have read
,
understood and agreed to accept this
a
greement. If you have any questions, complaints, comments
and suggestions about this
a
greement, you are welcome to communicate with us through the
contact information attached to this
a
greement
,
and we will be happy to answer your questions.
Article 1 Basic Agreement
1.1 Scope of the Agreement:
Considering the
industry characteristics such as frequent iterative
updates of
i
nternet services and products, in order to define the rights
and obligations between you and the platform more comprehensively , you shall also abide
by the
other policies, rules, and announcements we have formulated
in accordance with laws and regulations as well as this
a
greement
s
tatements, etc.
included in this agreement
. (unless otherwise specified, collectively referred to as
"this
a
greement")
1.2 Scope of services: We may provide you with platform
services under this
a
greement through increasingly enriched functional
interfaces, including but not limited to mobile applications ("WeChat official accounts"), PC websites,
WeChat applets and other forms. The specific scope of the service function interface we publish in real
time shall prevail.
1.3 Modification and update
s
: We have the right to modify this agreement when necessary
in compliance with laws and regulations (including formulating and issuing other policies, rules,
announcements and statements in a timely manner). The updated agreement terms will replace the original
agreement and will be maintained within the time limit specified by law. It will officially take effect
after
the law
's
expiration. You can check the latest version of the
agreement on the relevant service page. If you continue to use the platform services after this
a
greement is modified, you will be deemed to have accepted
the modified
ag
reement. If you do not accept the revised agreement, you
have the right to stop using the platform services.
1.4 The platform grants the user a personal,
non-transferable (unless otherwise stated in this
a
greement) license to use the platform services, which the
user can use for non-commercial purposes.
Article 2 Platform Service Content
2.1 The platform provides you with VAT self-service
registration,
filing
and other value-added services
in
the United Kingdom, Germany, France, Italy, Spain, the
Czech Republic, Poland, the Netherlands, Saudi Arabia, and the United Arab Emirates (destination
countries). You need to provide the information and upload the materials
required
according to the platform before the
time effect
of
the VAT service destination country
, and then submit VAT filing
on time. The platform will connect to the tax system
of the destination country
and transfer the
information you submitted to complete the VAT service.
2.2 The platform provides you with
rich
services, divided into free services and paid services. For
the service
s
currently provided for free, the platform has the
right to change it to paid service
s
at any time according to the adjustment of the
platform policy. If such changes occur, the platform will inform you in advance through web prompts,
SMS
notifications, etc., if you do not agree, you can stop
using the service. For the paid service
s
, the platform has the right to determine the price of such
services on its own and adjust it from time to time. The adjusted price will be announced on the
platform. If you do not agree with the adjusted price,
y
ou can stop paying for the paid service after the original
paid service expires. If you continue to purchase paid services after the platform adjusts and announces
the price, you will be deemed to have agreed to the adjusted price.
2.3 The platform provides you with
filing
services 12 times a year (on a monthly basis) or 4
times a year (on a quarterly basis), including annual summary
return.
2.4 The platform has established a convenient and effective
complaint mechanism and will do its best to accept and handle your complaints in a timely manner. At the
same time, when you have a dispute with the platform, if you agree to the platform's dispute resolution
rules, we will also assist you in handling your dispute.
Y
ou agree that the platform
shall
independently make its mediation decisions based on
the
dispute
facts learned by the platform and in accordance with the
dispute resolution Rules of the Platform, to the degree of ordinary people's duty of care. If you are
dissatisfied with the mediation decision, you still have the right to resolve the dispute through other
legal dispute resolution channels, but you agree to honor the mediation decision before obtaining a
final decision through other dispute resolution channels.
2.5 In order to better complete
the
services and improve user experience, the platform will also
provide you with more friendly and complete platform services, optimiz
ing
and introduc
ing
third-party services if necessary. The resulting legal relationship is between you and such
third-party service providers and has nothing to do with the platform.
2.6 You agree and know that the specific content, functions
and forms in the platform are provided by the platform in an actual visible state based on actual
conditions. We have the right to determine the specific content, functions and forms of platform
services on our own (for example, we may only provide country or region), we have the right to add,
change, interrupt and discontinue the specific content, functions and forms of the platform at our sole
discretion. The details are subject to the service content, functions and forms presented in real time
by the platform.
Article 3 User Guidelines
3.1 You should submit all the information required to
complete the VAT service (including but not limited to your original sales data on e-commerce platforms
such as Amazon) in the platform system before the
due day
. If you fail to submit information in accordance with the
platform's requirements and fail to submit it after being prompted by the platform's SMS and WeChat
push, you will be solely responsible for the resulting losses. If the policy of the destination country
is adjusted, the platform will notify you via SMS & WeChat push message to adjust the time for providing
the material, p
lease cooperate.
3.2 During your use of this platform, if you have any legal
or industrial and commercial changes, including but not limited to changes in legal representative,
change in company address, change in contact person, etc., you should complete th
e
document within 1 working day after the change.
You may ch
ange the information in the platform system, or notify and
contact the platform customer service to make
the
changes; if you fail to change the information as required,
you will be solely responsible for all losses caused.
3.3 To ensure that you can register or file the VAT in time, please pay attention to the
time
policy of the VAT destination country. For example,
provide and fill in the required information in the platform system 10 working days before the UK
quarterly declaration deadline, and 4 working days of the current month in Germany. Provide and fill in the required
information in the platform system before the 15th day of the month when reporting in France. Provide
and fill in the required information in the platform system before the 13th of the month when reporting
in Italy. In Spain, provide and fill in the required information in the platform
system before the 15th of the
filing
month. Other countries should provide and fill in the
required information according to the platform prompts and time (if the policy of the destination
country is adjusted, the time notified by the latest platform shall prevail).
3.4 You must submit information related to VAT services on
the platform in a timely manner and be responsible for its authenticity, completeness and legality. The
platform is not responsible for reviewing the authenticity of your documents and information. If any
legal liability arises due to any problems with the information you provide, you shall bear it; if the
VAT service cannot be
completed
as a result, the platform will not be held
responsible; if the platform suffers losses as a result, you must also compensate the platform for all
losses.
3.5 You should make a one-time payment to the
HMRC
for the
payable tax
in accordance with the law for
the filing
month before the 2nd of the following
month in the UK; you should make a one-time payment of the payable tax according to the law for
the filing
month before the 10th of the following month in German
y
. For tax declarations
of
other countries,
you need to
pay the
payable tax
in accordance with the law to the relevant account
according to the time prompted by the platform; late payment fees and penalties caused by late payment
or non-payment of taxes will be borne by you; if
any loss is caused to the platform
as a result, you shall also compensate the
p
latform for all
the
losses. If you fail to file tax returns or
fail to
pay the taxes for twice in total due to your reasons, the platform has
the right to stop your service. Your fees within the platform will be deducted based on the actual
services used, and the platform will refund the excess. Any deficiency should be made up to the
platform, and the platform will not bear any liability for breach of contract.
3.6 During the period when you use this platform, if you
encounter a
VAT
investigation
/audit
in the destination country, you should actively
cooperate with the tax bureau of the destination country to provide sales invoices and data within the
specified time;
a
ny penalties or late fees incurred due to reasons such as
incorrect reporting of the data you provided etc. must be paid within the time specified by the
tax bureau
.
3.7 As a platform user and the owner of VAT accounts, you are responsible for your VAT claims and debts. As a
software service provider, the platform is not responsible for your VAT obligations.
3.8 If you recharge on the platform or actually pay the
service fee, and have not yet started using the VAT service provided by the platform, you can apply to
the platform for a refund within 15 days after recharging. If you have already started using the
service, the platform is not obligated to refund. However, you can still apply for service termination
and refund on the platform.
3.9 If you use other preferential methods such as coupons or
discounts when paying, you have no right to apply for refund or compensation for the coupon or discount
when you apply for a refund in accordance with this paragraph. The platform has the right to retain all
usage information of users whose services have been terminated. The platform still has the right to
exercise the rights stipulated in this agreement and hold users legally responsible for any violations
of this agreement and related regulations that occur during your use of paid services.
Article 4 User Refund Rules
4.1 If you have not yet
submitted
the
materials
, within 15 days (inclusive) of the date when the service
fee reaches the platform account, the platform will charge you no handling fee if you apply for a
refund; 10% handling fee will be deducted from 16 days to 90 (inclusive) days; For more than
90
days, a handling fee of 20% of the total service fee
will be charged.
4.2 Refund rules for materials submitted
orders
:
Materials submitted
orders
cannot be refunded.
4.3 Other situations: If you need to apply for a refund due
to problems with your payment account, the platform will not accept refund applications in such
circumstances. You must confirm your payment account before paying the service fee.
Article 5 User Account Rules
5.1 You may need to provide some necessary information when
registering or using platform services. You must ensure that the information you fill in and provide is
true, accurate, and complete, otherwise you may not be able to use the platform services, or may be
restricted during use, or even affect your ability to use specific features of the platform. You are
responsible for any liability and losses caused by untrue, inaccurate or incomplete information you
provide.
5.2 The platform has the right to decide whether to provide
you with services based on the authenticity, accuracy, completeness of the information you provide and
whether it meets other conditions stipulated by the platform service. If the information you provide
changes during the use of platform services, you should make changes in a timely manner.
5.3 After your registration is completed, we will configure an account for you. The ownership of the
account belongs to the platform, and the user only has the right to use it during the validity period of
this agreement. Without the consent of the platform, the user's account is only for the user's own use.
The account information and permissions may not be transferred, donated, borrowed, sold, authorized or
leased to a third party for use or jointly controlled and used with a third party.
5.4 If you need to
unsubscribe
your account, you have the right to do so through the
methods and procedures announced by the platform. We will verify your identity and clear the account
assets (such as recharged or acquired virtual assets, etc.) and disputes
, and then
DE-register your
account. This agreement will terminate after you
unsubscribe
your account, and we will stop providing you with any
services. At the same time, all data on your platform will not be saved. Of course, we also reserve the
right to directly recycle and cancel your account and stop the service if your account meets the
following circumstances: (1) Failure to pass real-name authentication; (2) Other circumstances.
5.5 Once a user registers, he or she may be able to use the
platform and other products operated by our affiliated companies, or third-party platforms such as
partners. When logging in with a platform service account and using other products or services, in
addition to complying with the provisions of this agreement, you should also abide by the provisions of
the service agreements of such products. Platform services and other products shall bear their
respective responsibilities for possible disputes within the scope of legal provisions and agreements.
5.6 For the sake of customer experience and functional
services, the information you are asked to fill in when using different services may not be completely
consistent. Therefore, in order to provide you with better services and for the security of your login
account, you may be required to supplement the complete information before use.
5.7 You are responsible for keeping the user name, password
and other information of your account. Otherwise, the legal liability arising from such matters shall be
borne by the user. Any act of using the platform service to log in to your account and login credentials
will be regarded as your own operation by the platform service, and the electronic information records
generated by the operation are valid credentials for the platform service user behavior.
Article 6 User Code of Conduct
6.1 You guarantee to use the platform services reasonably
and accept this
a
greement and other policies, rules, announcements and
statements we formulate and publish from time to time.
6.2 Prohibited behavior: You can use the platform and
services within the scope of this agreement. You are not allowed to use the platform to engage in the
following behaviors:
(1) Use platform services beyond authorization or
maliciously;
(2) Use the platform to publish, transmit, disseminate, and
store content
s that
harm the
n
ational security
/
national unity
/
social stability
,
or content that is insulting, slanderous,
pornographic, violent, causing anxiety to others and any content that violates national laws,
regulations and policies, or setting up a screen name or character name containing the above content,
publishing, transmitting, and disseminating illegal
a
dvertis
ement
, marketing information and spam information, etc.;
(3) Use the platform to infringe other people's intellectual
property rights, portrait rights, privacy rights, reputation rights, personal information and other
legal rights or interests;
(4) Maliciously fabricate or assist in fabricating facts,
evaluations and other information or data;
(5) Conduct any behavior that endangers computer network
security, including but not limited to: using unauthorized data or entering unauthorized
servers/accounts; entering public computer networks or other people's computer systems without
permission and deleting, Modify or add stored information; attempt to probe, scan, or test the
weaknesses of this "Software" system or network without permission, or perform other acts that undermine
network security; attempt to interfere with or disrupt the normal operation of this "Software" system or
website, intentionally Spread malicious programs or viruses and other behaviors that damage and
interfere with normal network information services; forge TCP/IP packet names or partial names; use the
platform and services to upload any viruses, Trojans, or worms and other content that endangers network
health;
(6)
R
everse engineering, reverse compilation or reverse
assembly the platform or other attempts to discover the source code and
algorithms of the platform, modify, disable any function of the software or create derivative works
based on the software without permission
, r
emove any ownership statements or labels on the platform or
documents, or merge other software with the platform;
(7) Carry out any behavior that undermines the fairness of
the services we provide or affects the normal order of the application, such as active or passive score
brushing, cheating in partnership, Use plug-ins or other cheating software, exploit bugs (also called
"loopholes" or "defects") to obtain unfair and illegal benefits, or use the Internet or other means to
make plug-ins, cheating software, and bugs public;
(8) Engage in other acts prohibited by laws
,
regulations, policies, public order and good
customs
, social ethics, as well as behaviors that infringe upon the
legitimate rights and interests of other individuals, companies, social groups, and organizations.
6.3 Information content specifications: In order to create a
good network ecology, protect the legitimate rights and interests of citizens, legal persons and other
organizations, and safeguard national security and public interests, we will comply with the National
Security Law of the People's Republic of China, the Cyber
-
security Law of the People's Republic of China, and the
Internet Information Services Management Measures and other laws and administrative regulations,
consciously practice the core socialist values, create a clear cyberspace, and carry out related
activities such as promoting positive energy and handling illegal and harmful information.
6.4 Specifications for the use of information content
6.4.1 Without our written permission, you are not allowed to
do the following on your own or authorize, allow, or assist any third party to perform the following
actions on the information content on the platform:
(1) Copy, read, or use the information content on the
platform , for any form of commercial use;
(2) Edit, organize, and arrange the information content of
the platform and related services without authorization and then display it in channels other than the
source pages of the platform and related services;
(3) Use improper methods to voluntarily or
a
ssist third parties to adversely affect traffic, reading
volume or transaction guidance, transfer, hijacking, etc. on the information content of the platform and
related services.
Article 7 Personal Information Protection and Privacy
Policy
7.1 It is our consistent attitude to respect user privacy
and protect the security of your personal information. The platform will take reasonable measures to
protect your personal information and privacy. We promise that, unless the user consents, the platform
will not collect or use users' personal information other than what is necessary to provide services, or
use the information for purposes other than providing services. However, this is excepted when the
platform needs to submit information to the government and tax bureau of the VAT registration country.
7.2 When you use this platform, the platform will follow the
principles of legality, legitimacy and necessity to collect your relevant information, including but not
limited to:
(1) Account information for user registration or login, such
as the phone number used by the user to register an account
,
name or nickname, company name and
so on
;
(2) Information upload
ed
by users to
apply for
VAT services, such as the user's business license, sales
data and other information actively filled in by the user or relevant information provided by the user
when contacting the platform customer service, etc. ;
(3) Information generated when users use the platform. The
platform will receive and record information related to the device used by the user according to the
permissions granted by the user, such as device attribute information, device location information,
device connection information, etc.;
(4) Other user information collected by the platform through
legal means based on user authorization.
7.3 Security protection: We will use various security
technologies and procedures to establish a complete management system to protect your personal
information and privacy from unauthorized access, use or disclosure.
7.4 Information use and disclosure: We have the right to
obtain, use, store and share your personal information in explicit ways on the premise of complying with
laws and regulations. We will not publish, edit or disclose your personal information and the non-public
content you save with us without your authorization. You agree and warrant that: the platform has the
right to collect and use your relevant information in accordance with the personal information
protection rules we have formulated.
7.5 You agree that we have the right to collect your usage
and behavior information through technologies such as cookies, and to freely use the desensitized pure
commercial data after desensitizing the data so that it no longer points to or associates with your
personal identity information. Of course, you can also delete cookies according to your own preferences,
but if you do this, you will need to change your user settings yourself each time you visit our website.
At present, the general path to delete cookies is the browser: "Settings-Clear Data", or restore/clear
the mobile phone system.
7.6 In addition to complying with the personal information
protection and privacy policy specifically agreed under this
a
greement, we hope that you will carefully and completely
read the "Privacy Policy" that we have formulated specifically for the platform and published in a
timely manner, which will be more helpful in protecting your privacy personal information.
Article 8 Information or Advertising Push
8.1 While accepting the services provided by us, you agree
to allow us to send, display advertising, promotion or publicity information (including commercial and
non-commercial information) to you by ourselves or by third-party advertisers on the premise of
complying with laws and regulations. If you are not interested in the advertisements or information sent
or recommended, you can control the system to display or not display/reduce the display of relevant
types of advertisements or information to you based on the relevant technical options we
provide.
Article 9 Intellectual Property Rights and Other
Rights
9.1 We have rights to the information contained in the
p
latform that is protected by intellectual property or other
laws;
T
he intellectual property rights of the entire content of the
platform belong to us or our affiliated companies except for content that is copyrighted by users in
accordance with the law
.
9.2 Complaints or reports about information content. If you
are inadvertently infringed upon your legitimate rights and interests while using the platform, you have
the right to notify us to take necessary measures to deal with it. If you find any violation of laws or
regulations or the relevant rules of this service while using the platform, you also have the right to
report it to us, and we will take necessary measures in a timely manner (delete, block, disconnect or
restrict the use of functions, etc.) for disposal.
9.3 Content rights protection authorization. Within the
scope permitted by laws and regulations, you agree and authorize us to take any form of legal action
against your infringement of legitimate rights and interests (including but not limited to private
copying, use, editing, plagiarism, etc.), including but not limited to complaints, lawsuits and other
necessary rights protection measures.
Article 10 Disclaimer
10.1 We do not guarantee the authenticity, accuracy and
completeness of all other people's and third-party information, content or advertising and other
information (hereinafter collectively referred to as "information") that you obtain from the platform,
unless expressly provided by law. If any organization or individual takes any action through the
above-mentioned "information", you must check the authenticity by yourself and be careful to prevent
risks. When you accept the platform and services, you may be exposed to unpleasant, inappropriate or
disgusting content. Under any circumstances, we will not be responsible for any such content. Regardless
of the reason, we are not responsible for any direct, indirect, incidental or derivative losses and
liabilities for any transactions or actions that do not occur directly with us.
10.2 In view of the particularity of Internet services, you
understand and agree that we are not responsible for the losses you suffer (including but not limited to
losses in property, income, data, etc. or other intangible losses) under the following circumstances:
(1) The platform and services cannot operate normally due to
force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist
attacks, etc.;
(2) The platform and services are interrupted or delayed due
to unexpected reasons such as computer viruses, Trojan horses, other malicious programs, hacker attacks,
telecommunications departments and network operating companies technical adjustments or failures, system
maintenance, etc.
10.3 The platform has the right to implement preferential
policies or carry out preferential activities for all services provided from time to time. Such
preferential policies or preferential activities are subject to real-time information released by the
platform. You know and acknowledge that the platform has the right to decide at its own discretion
whether to provide preferential policies or carry out preferential activities. Promotions, as well as
the content, conditions and validity period of preferential policies or promotions, may be adjusted from
time to time. For different prices during different activity periods, the platform does not promise to
guarantee that you will enjoy the lowest service price.
10.4 Limited Liability: To the maximum extent permitted by
applicable law, the
p
latform's total liability to you for whatever reason shall
be the total amount of fees paid to the
p
latform by you for using the
p
latform's products and services. If the platform provides
you with services free of charge, the platform has no obligation to bear any compensation liability to
you. In any case, the
p
latform shall not be liable for any special, incidental,
punitive or indirect damages (including but not limited to loss of data, loss of profits or business
losses) arising out of or in connection with this
a
greement or in connection with the operation of the
p
latform or
p
rocurement of substitute products is subject to liability,
whether such liability is based on contract, warranty, tort (including negligence), strict liability or
otherwise, and whether or not the
p
latform has been informed in advance of the possibility of
loss or damage. Even if the limited remedies agreed in this
a
greement fail to achieve their essential purpose, the
foregoing limitations of liability will still apply.
10.5 If you have obtained coupons or discounts or other
preferential methods for related paid services through legal means, the user is aware and agrees that
such coupons or discounts must meet certain conditions before use, and the information prompt on the coupons and the
instructions for using the coupons or the instructions for using the discounts published on the
platform shall prevail. Coupons or discounts are not redeemed (that is, not
directly exchanged for cash), no change (that is, the order amount is not enough to offset the voucher
amount, the remaining amount of the voucher is invalid), expired void; Coupons or discounts can only be
used by the same user account, and it is strictly prohibited to sell, transfer or share them. If the
pl
atform finds that there are other preferential methods such
as selling, transferring or sharing coupons or discounts, the coupons or discounts will be invalid, and
the
p
latform has the right to block the coupons or discounts
according to the seriousness of the circumstances, and reserves the right to hold the relevant
responsible persons legally liable.
10.6 Disclaimer: The platform has the right to be exempted
from liability if user data is leaked, lost, stolen or tampered due to any of the following reasons:
(1) Any temporary shutdown caused by government control that
affects the normal network
f
orce majeure reasons for browsing;
(2) Any computer system problems, hacker attacks, computer
virus intrusions or attacks;
(3) Any account or bank card information leakage due to
network security issues, which risk may cause financial losses to users , the user undertakes to bear
the consequences of pursuing liability from the infringing party and failing to do so;
(4) Any leakage, loss, theft or tampering of user data
caused by the user's personal reasons;
(5) Other matters that cannot be attributed to the company
reason.
Article 11 Liability for breach of contract
11.1 If we discover or receive reports or complaints from
others that you have violated this agreement or violated laws, regulations and relevant national
regulations, we have the right to
warn
, freeze, terminate/suspend/restrict the use of
accounts,
lift
or terminate this agreement, or propose measures such as
compensation for damages.
11.2 If your behavior causes us losses (including but not
limited to direct losses, reputational losses, third-party fines, claims, etc.), we have the right to
recover full compensation from you
. I
f you have deposits, virtual currencies, etc. in the
platform
, w
e have the right to freeze any virtual rights and interests
such as property or coupons.
11.3 After the termination of this Agreement, the Platform
has no obligation to disclose any information in your account to you or a third party designated by you,
unless otherwise expressly provided by law. After the termination of this agreement, the platform still
enjoys the following rights: in accordance with legal provisions, it will continue to save all kinds of
information you have retained on the platform; for your past breach of contract, the platform can still
pursue liability for breach of contract from you in accordance with this agreement.
Article 12 Application and Jurisdiction of Law
12.1 The formation, execution, interpretation and dispute
resolution of this
a
greement shall be governed by the laws of the People's
Republic of China.
12.2 If any dispute arises between the two parties regarding
the content of the platform service agreement or its performance, the two parties shall try their best
to resolve it through friendly negotiation; if the negotiation fails, either party may file a lawsuit
with the People's Court of Long
gang
District, Shenzhen City, Guangdong Province, where the
agreement was signed.
Article 13 How to Contact Us
13.1 If you have any questions, complaints, comments and
suggestions, you are welcome to communicate with us. Our contact is as below:
Customer service email address: support@itaxs.com