User Agreement

Welcome to use the platform services of Itaxs ShenZhen Technology Co.,Ltd.!

This agreement is signed between you (or "User") and Itaxs ShenZhen Technology Co.,Ltd.(or "We" or "Platform") for VAT services.

Before using the platform services, please make  sure you  read this agreement carefully and fully understand it (if you are under 16 years old, or over 16 years old but under 18 years old and you cannot use your own labor income as your main source of income, please read this a greement with your legal guardian ).Please review the terms, especially the limitation or exclusion of liability terms, privacy policy, account rules, applicable laws and dispute resolution terms (including the jurisdiction terms), and other important terms that are brought to your attention in bold and/or underlined.

If you do not agree to this a greement, you have the full and complete right to quit using the platform services (but this does not prevent you from browsing the product information on the platform). When you click on the w eb page to register and/or actually use the p latform services, you are deemed to have read ,  understood and agreed to accept this a greement. If you have any questions, complaints, comments and suggestions about this a greement, you are welcome to communicate with us through the contact information attached to this a greement , and we will be happy to answer your questions.

 

Article 1 Basic Agreement

1.1 Scope of the Agreement: Considering the  industry characteristics such as frequent iterative updates of i nternet services and products, in order to define the rights and obligations between you and the platform more comprehensively , you shall also abide by the other policies, rules, and announcements we have formulated in accordance with laws and regulations as well as this a greement s tatements, etc. included in this agreement . (unless otherwise specified, collectively referred to as "this a greement") 
1.2 Scope of services: We may provide you with platform services under this a greement through increasingly enriched functional interfaces, including but not limited to mobile applications ("WeChat official accounts"), PC websites, WeChat applets and other forms. The specific scope of the service function interface we publish in real time shall prevail.
1.3 Modification and update s : We have the right to modify this agreement when necessary in compliance with laws and regulations (including formulating and issuing other policies, rules, announcements and statements in a timely manner). The updated agreement terms will replace the original agreement and will be maintained within the time limit specified by law. It will officially take effect after the law 's expiration. You can check the latest version of the agreement on the relevant service page. If you continue to use the platform services after this a greement is modified, you will be deemed to have accepted the modified ag reement. If you do not accept the revised agreement, you have the right to stop using the platform services.
1.4 The platform grants the user a personal, non-transferable (unless otherwise stated in this a greement) license to use the platform services, which the user can use for non-commercial purposes.

Article 2 Platform Service Content

2.1 The platform provides you with VAT self-service registration, filing  and other value-added services in  the United Kingdom, Germany, France, Italy, Spain, the Czech Republic, Poland, the Netherlands, Saudi Arabia, and the United Arab Emirates (destination countries). You need to provide the information and upload the materials  required according to the platform before the time effect   of  the VAT service destination country , and then submit VAT filing  on time. The platform will connect to the tax system of the destination country and transfer the information you submitted to complete the VAT service.
2.2 The platform provides you with rich services, divided into free services and paid services. For the service s  currently provided for free, the platform has the right to change it to paid service s  at any time according to the adjustment of the platform policy. If such changes occur, the platform will inform you in advance through web prompts, SMS  notifications, etc., if you do not agree, you can stop using the service. For the paid service s , the platform has the right to determine the price of such services on its own and adjust it from time to time. The adjusted price will be announced on the platform. If you do not agree with the adjusted price, y ou can stop paying for the paid service after the original paid service expires. If you continue to purchase paid services after the platform adjusts and announces the price, you will be deemed to have agreed to the adjusted price.
2.3 The platform provides you with filing  services 12 times a year (on a monthly basis) or 4 times a year (on a quarterly basis), including annual summary return.  
2.4 The platform has established a convenient and effective complaint mechanism and will do its best to accept and handle your complaints in a timely manner. At the same time, when you have a dispute with the platform, if you agree to the platform's dispute resolution rules, we will also assist you in handling your dispute. Y ou agree that the platform shall  independently make its mediation decisions based on the dispute facts learned by the platform and in accordance with the dispute resolution Rules of the Platform, to the degree of ordinary people's duty of care. If you are dissatisfied with the mediation decision, you still have the right to resolve the dispute through other legal dispute resolution channels, but you agree to honor the mediation decision before obtaining a final decision through other dispute resolution channels.
2.5 In order to better complete the services and improve user experience, the platform will also provide you with more friendly and complete platform services, optimiz ing  and introduc ing  third-party services if necessary. The resulting legal relationship is between you and such third-party service providers and has nothing to do with the platform.
2.6 You agree and know that the specific content, functions and forms in the platform are provided by the platform in an actual visible state based on actual conditions. We have the right to determine the specific content, functions and forms of platform services on our own (for example, we may only provide country or region), we have the right to add, change, interrupt and discontinue the specific content, functions and forms of the platform at our sole discretion. The details are subject to the service content, functions and forms presented in real time by the platform.

Article 3 User Guidelines

3.1 You should submit all the information required to complete the VAT service (including but not limited to your original sales data on e-commerce platforms such as Amazon) in the platform system before the due day . If you fail to submit information in accordance with the platform's requirements and fail to submit it after being prompted by the platform's SMS and WeChat push, you will be solely responsible for the resulting losses. If the policy of the destination country is adjusted, the platform will notify you via SMS & WeChat push message to adjust the time for providing the material, p lease cooperate.
3.2 During your use of this platform, if you have any legal or industrial and commercial changes, including but not limited to changes in legal representative, change in company address, change in contact person, etc., you should complete th e  document within 1 working day after the change. You may ch ange the information in the platform system, or notify and contact the platform customer service to make the changes; if you fail to change the information as required, you will be solely responsible for all losses caused.
3.3 To ensure that you can register or file the VAT in time, please pay attention to the time  policy of the VAT destination country. For example, provide and fill in the required information in the platform system 10 working days before the UK quarterly declaration deadline, and 4 working days of the current month in Germany. Provide and fill in the required information in the platform system before the 15th day of the month when reporting in France. Provide and fill in the required information in the platform system before the 13th of the month when reporting in Italy. In Spain, provide and fill in the required information in the platform system before the 15th of the filing month. Other countries should provide and fill in the required information according to the platform prompts and time (if the policy of the destination country is adjusted, the time notified by the latest platform shall prevail).
3.4 You must submit information related to VAT services on the platform in a timely manner and be responsible for its authenticity, completeness and legality. The platform is not responsible for reviewing the authenticity of your documents and information. If any legal liability arises due to any problems with the information you provide, you shall bear it; if the VAT service cannot be completed  as a result, the platform will not be held responsible; if the platform suffers losses as a result, you must also compensate the platform for all losses.
3.5 You should make a one-time payment to the HMRC  for the payable tax  in accordance with the law for the filing  month before the 2nd of the  following month in the UK; you should make a one-time payment of the payable tax according to the law for the filing  month before the 10th of the following month in German y . For tax declarations of  other countries, you need to pay the payable tax  in accordance with the law to the relevant account according to the time prompted by the platform; late payment fees and penalties caused by late payment or non-payment of taxes will be borne by you; if any loss is caused to the platform as a result, you shall also compensate the p latform for all the losses. If you fail to file tax returns or fail to pay the taxes for twice in total due to your reasons, the platform has the right to stop your service. Your fees within the platform will be deducted based on the actual services used, and the platform will refund the excess. Any deficiency should be made up to the platform, and the platform will not bear any liability for breach of contract.
3.6 During the period when you use this platform, if you encounter a VAT  investigation /audit  in the destination country, you should actively cooperate with the tax bureau of the destination country to provide sales invoices and data within the specified time; a ny penalties or late fees incurred due to reasons such as incorrect reporting of the data you provided etc. must be paid within the time specified by the tax bureau .
3.7 As a platform user and the owner of VAT accounts, you are responsible for your VAT claims and debts. As a software service provider, the platform is not responsible for your VAT obligations.
3.8 If you recharge on the platform or actually pay the service fee, and have not yet started using the VAT service provided by the platform, you can apply to the platform for a refund within 15 days after recharging. If you have already started using the service, the platform is not obligated to refund. However, you can still apply for service termination and refund on the platform.
3.9 If you use other preferential methods such as coupons or discounts when paying, you have no right to apply for refund or compensation for the coupon or discount when you apply for a refund in accordance with this paragraph. The platform has the right to retain all usage information of users whose services have been terminated. The platform still has the right to exercise the rights stipulated in this agreement and hold users legally responsible for any violations of this agreement and related regulations that occur during your use of paid services.

Article 4 User Refund Rules

4.1 If you have not yet submitted  the materials , within 15 days (inclusive) of the date when the service fee reaches the platform account, the platform will charge you no handling fee if you apply for a refund; 10% handling fee will be deducted from 16 days to 90 (inclusive) days; For more than 90  days, a handling fee of 20% of the total service fee will be charged. 
4.2 Refund rules for materials submitted  orders : Materials submitted   orders  cannot be refunded.
4.3 Other situations: If you need to apply for a refund due to problems with your payment account, the platform will not accept refund applications in such circumstances. You must confirm your payment account before paying the service fee.

Article 5 User Account Rules

5.1 You may need to provide some necessary information when registering or using platform services. You must ensure that the information you fill in and provide is true, accurate, and complete, otherwise you may not be able to use the platform services, or may be restricted during use, or even affect your ability to use specific features of the platform. You are responsible for any liability and losses caused by untrue, inaccurate or incomplete information you provide.
5.2 The platform has the right to decide whether to provide you with services based on the authenticity, accuracy, completeness of the information you provide and whether it meets other conditions stipulated by the platform service. If the information you provide changes during the use of platform services, you should make changes in a timely manner.
5.3 After your registration is completed, we will configure an account for you. The ownership of the account belongs to the platform, and the user only has the right to use it during the validity period of this agreement. Without the consent of the platform, the user's account is only for the user's own use. The account information and permissions may not be transferred, donated, borrowed, sold, authorized or leased to a third party for use or jointly controlled and used with a third party.
5.4 If you need to unsubscribe  your account, you have the right to do so through the methods and procedures announced by the platform. We will verify your identity and clear the account assets (such as recharged or acquired virtual assets, etc.) and disputes , and then DE-register your  account. This agreement will terminate after you unsubscribe  your account, and we will stop providing you with any services. At the same time, all data on your platform will not be saved. Of course, we also reserve the right to directly recycle and cancel your account and stop the service if your account meets the following circumstances: (1) Failure to pass real-name authentication; (2) Other circumstances.
5.5 Once a user registers, he or she may be able to use the platform and other products operated by our affiliated companies, or third-party platforms such as partners. When logging in with a platform service account and using other products or services, in addition to complying with the provisions of this agreement, you should also abide by the provisions of the service agreements of such products. Platform services and other products shall bear their respective responsibilities for possible disputes within the scope of legal provisions and agreements.
5.6 For the sake of customer experience and functional services, the information you are asked to fill in when using different services may not be completely consistent. Therefore, in order to provide you with better services and for the security of your login account, you may be required to supplement the complete information before use.
5.7 You are responsible for keeping the user name, password and other information of your account. Otherwise, the legal liability arising from such matters shall be borne by the user. Any act of using the platform service to log in to your account and login credentials will be regarded as your own operation by the platform service, and the electronic information records generated by the operation are valid credentials for the platform service user behavior.

Article 6 User Code of Conduct

6.1 You guarantee to use the platform services reasonably and accept this a greement and other policies, rules, announcements and statements we formulate and publish from time to time.
6.2 Prohibited behavior: You can use the platform and services within the scope of this agreement. You are not allowed to use the platform to engage in the following behaviors:
(1) Use platform services beyond authorization or maliciously;
(2) Use the platform to publish, transmit, disseminate, and store content s that harm the  n ational security / national unity / social stability ,  or content that is insulting, slanderous, pornographic, violent, causing anxiety to others and any content that violates national laws, regulations and policies, or setting up a screen name or character name containing the above content, publishing, transmitting, and disseminating illegal a dvertis ement , marketing information and spam information, etc.;
(3) Use the platform to infringe other people's intellectual property rights, portrait rights, privacy rights, reputation rights, personal information and other legal rights or interests;
(4) Maliciously fabricate or assist in fabricating facts, evaluations and other information or data;
(5) Conduct any behavior that endangers computer network security, including but not limited to: using unauthorized data or entering unauthorized servers/accounts; entering public computer networks or other people's computer systems without permission and deleting, Modify or add stored information; attempt to probe, scan, or test the weaknesses of this "Software" system or network without permission, or perform other acts that undermine network security; attempt to interfere with or disrupt the normal operation of this "Software" system or website, intentionally Spread malicious programs or viruses and other behaviors that damage and interfere with normal network information services; forge TCP/IP packet names or partial names; use the platform and services to upload any viruses, Trojans, or worms and other content that endangers network health;
(6) R everse engineering, reverse compilation or reverse assembly the platform or other attempts to discover the source code and algorithms of the platform, modify, disable any function of the software or create derivative works based on the software without permission , r emove any ownership statements or labels on the platform or documents, or merge other software with the platform;
(7) Carry out any behavior that undermines the fairness of the services we provide or affects the normal order of the application, such as active or passive score brushing, cheating in partnership, Use plug-ins or other cheating software, exploit bugs (also called "loopholes" or "defects") to obtain unfair and illegal benefits, or use the Internet or other means to make plug-ins, cheating software, and bugs public;
(8) Engage in other acts prohibited by laws , regulations, policies, public order and good customs , social ethics, as well as behaviors that infringe upon the legitimate rights and interests of other individuals, companies, social groups, and organizations.
6.3 Information content specifications: In order to create a good network ecology, protect the legitimate rights and interests of citizens, legal persons and other organizations, and safeguard national security and public interests, we will comply with the National Security Law of the People's Republic of China, the Cyber - security Law of the People's Republic of China, and the Internet Information Services Management Measures and other laws and administrative regulations, consciously practice the core socialist values, create a clear cyberspace, and carry out related activities such as promoting positive energy and handling illegal and harmful information.
6.4 Specifications for the use of information content
6.4.1 Without our written permission, you are not allowed to do the following on your own or authorize, allow, or assist any third party to perform the following actions on the information content on the platform:
(1) Copy, read, or use the information content on the platform , for any form of commercial use;
(2) Edit, organize, and arrange the information content of the platform and related services without authorization and then display it in channels other than the source pages of the platform and related services;
(3) Use improper methods to voluntarily or a ssist third parties to adversely affect traffic, reading volume or transaction guidance, transfer, hijacking, etc. on the information content of the platform and related services.

Article 7 Personal Information Protection and Privacy Policy

7.1 It is our consistent attitude to respect user privacy and protect the security of your personal information. The platform will take reasonable measures to protect your personal information and privacy. We promise that, unless the user consents, the platform will not collect or use users' personal information other than what is necessary to provide services, or use the information for purposes other than providing services. However, this is excepted when the platform needs to submit information to the government and tax bureau of the VAT registration country.
7.2 When you use this platform, the platform will follow the principles of legality, legitimacy and necessity to collect your relevant information, including but not limited to:
(1) Account information for user registration or login, such as the phone number used by the user to register an account , name or nickname, company name and so on ;
(2) Information upload ed by users to apply for VAT services, such as the user's business license, sales data and other information actively filled in by the user or relevant information provided by the user when contacting the platform customer service, etc. ;
(3) Information generated when users use the platform. The platform will receive and record information related to the device used by the user according to the permissions granted by the user, such as device attribute information, device location information, device connection information, etc.;
(4) Other user information collected by the platform through legal means based on user authorization.
7.3 Security protection: We will use various security technologies and procedures to establish a complete management system to protect your personal information and privacy from unauthorized access, use or disclosure.
7.4 Information use and disclosure: We have the right to obtain, use, store and share your personal information in explicit ways on the premise of complying with laws and regulations. We will not publish, edit or disclose your personal information and the non-public content you save with us without your authorization. You agree and warrant that: the platform has the right to collect and use your relevant information in accordance with the personal information protection rules we have formulated.
7.5 You agree that we have the right to collect your usage and behavior information through technologies such as cookies, and to freely use the desensitized pure commercial data after desensitizing the data so that it no longer points to or associates with your personal identity information. Of course, you can also delete cookies according to your own preferences, but if you do this, you will need to change your user settings yourself each time you visit our website. At present, the general path to delete cookies is the browser: "Settings-Clear Data", or restore/clear the mobile phone system.
7.6 In addition to complying with the personal information protection and privacy policy specifically agreed under this a greement, we hope that you will carefully and completely read the "Privacy Policy" that we have formulated specifically for the platform and published in a timely manner, which will be more helpful in protecting your privacy personal information.

Article 8 Information or Advertising Push

8.1 While accepting the services provided by us, you agree to allow us to send, display advertising, promotion or publicity information (including commercial and non-commercial information) to you by ourselves or by third-party advertisers on the premise of complying with laws and regulations. If you are not interested in the advertisements or information sent or recommended, you can control the system to display or not display/reduce the display of relevant types of advertisements or information to you based on the relevant technical options we provide.

Article 9 Intellectual Property Rights and Other Rights

9.1 We have rights to the information contained in the p latform that is protected by intellectual property or other laws; T he intellectual property rights of the entire content of the platform belong to us or our affiliated companies except for content that is copyrighted by users in accordance with the law .
9.2 Complaints or reports about information content. If you are inadvertently infringed upon your legitimate rights and interests while using the platform, you have the right to notify us to take necessary measures to deal with it. If you find any violation of laws or regulations or the relevant rules of this service while using the platform, you also have the right to report it to us, and we will take necessary measures in a timely manner (delete, block, disconnect or restrict the use of functions, etc.) for disposal.
9.3 Content rights protection authorization. Within the scope permitted by laws and regulations, you agree and authorize us to take any form of legal action against your infringement of legitimate rights and interests (including but not limited to private copying, use, editing, plagiarism, etc.), including but not limited to complaints, lawsuits and other necessary rights protection measures.

Article 10 Disclaimer

10.1 We do not guarantee the authenticity, accuracy and completeness of all other people's and third-party information, content or advertising and other information (hereinafter collectively referred to as "information") that you obtain from the platform, unless expressly provided by law. If any organization or individual takes any action through the above-mentioned "information", you must check the authenticity by yourself and be careful to prevent risks. When you accept the platform and services, you may be exposed to unpleasant, inappropriate or disgusting content. Under any circumstances, we will not be responsible for any such content. Regardless of the reason, we are not responsible for any direct, indirect, incidental or derivative losses and liabilities for any transactions or actions that do not occur directly with us.
10.2 In view of the particularity of Internet services, you understand and agree that we are not responsible for the losses you suffer (including but not limited to losses in property, income, data, etc. or other intangible losses) under the following circumstances:
(1) The platform and services cannot operate normally due to force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist attacks, etc.;
(2) The platform and services are interrupted or delayed due to unexpected reasons such as computer viruses, Trojan horses, other malicious programs, hacker attacks, telecommunications departments and network operating companies technical adjustments or failures, system maintenance, etc.
10.3 The platform has the right to implement preferential policies or carry out preferential activities for all services provided from time to time. Such preferential policies or preferential activities are subject to real-time information released by the platform. You know and acknowledge that the platform has the right to decide at its own discretion whether to provide preferential policies or carry out preferential activities. Promotions, as well as the content, conditions and validity period of preferential policies or promotions, may be adjusted from time to time. For different prices during different activity periods, the platform does not promise to guarantee that you will enjoy the lowest service price.
10.4 Limited Liability: To the maximum extent permitted by applicable law, the p latform's total liability to you for whatever reason shall be the total amount of fees paid to the p latform by you for using the p latform's products and services. If the platform provides you with services free of charge, the platform has no obligation to bear any compensation liability to you. In any case, the p latform shall not be liable for any special, incidental, punitive or indirect damages (including but not limited to loss of data, loss of profits or business losses) arising out of or in connection with this a greement or in connection with the operation of the p latform or p rocurement of substitute products is subject to liability, whether such liability is based on contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not the p latform has been informed in advance of the possibility of loss or damage. Even if the limited remedies agreed in this a greement fail to achieve their essential purpose, the foregoing limitations of liability will still apply.
10.5 If you have obtained coupons or discounts or other preferential methods for related paid services through legal means, the user is aware and agrees that such coupons or discounts must meet certain conditions before use, and the information prompt on the coupons and the instructions for using the coupons or the instructions for using the discounts published on the platform shall prevail. Coupons or discounts are not redeemed (that is, not directly exchanged for cash), no change (that is, the order amount is not enough to offset the voucher amount, the remaining amount of the voucher is invalid), expired void; Coupons or discounts can only be used by the same user account, and it is strictly prohibited to sell, transfer or share them. If the pl atform finds that there are other preferential methods such as selling, transferring or sharing coupons or discounts, the coupons or discounts will be invalid, and the p latform has the right to block the coupons or discounts according to the seriousness of the circumstances, and reserves the right to hold the relevant responsible persons legally liable.

10.6 Disclaimer: The platform has the right to be exempted from liability if user data is leaked, lost, stolen or tampered due to any of the following reasons:
(1) Any temporary shutdown caused by government control that affects the normal network f orce majeure reasons for browsing;
(2) Any computer system problems, hacker attacks, computer virus intrusions or attacks;
(3) Any account or bank card information leakage due to network security issues, which risk may cause financial losses to users , the user undertakes to bear the consequences of pursuing liability from the infringing party and failing to do so;
(4) Any leakage, loss, theft or tampering of user data caused by the user's personal reasons;
(5) Other matters that cannot be attributed to the company reason.

Article 11 Liability for breach of contract

11.1 If we discover or receive reports or complaints from others that you have violated this agreement or violated laws, regulations and relevant national regulations, we have the right to warn , freeze, terminate/suspend/restrict the use of accounts, lift or terminate this agreement, or propose measures such as compensation for damages.
11.2 If your behavior causes us losses (including but not limited to direct losses, reputational losses, third-party fines, claims, etc.), we have the right to recover full compensation from you . I f you have deposits, virtual currencies, etc. in the platform , w e have the right to freeze any virtual rights and interests such as property or coupons.
11.3 After the termination of this Agreement, the Platform has no obligation to disclose any information in your account to you or a third party designated by you, unless otherwise expressly provided by law. After the termination of this agreement, the platform still enjoys the following rights: in accordance with legal provisions, it will continue to save all kinds of information you have retained on the platform; for your past breach of contract, the platform can still pursue liability for breach of contract from you in accordance with this agreement.

Article 12 Application and Jurisdiction of Law

12.1 The formation, execution, interpretation and dispute resolution of this a greement shall be governed by the laws of the People's Republic of China.
12.2 If any dispute arises between the two parties regarding the content of the platform service agreement or its performance, the two parties shall try their best to resolve it through friendly negotiation; if the negotiation fails, either party may file a lawsuit with the People's Court of Long gang  District, Shenzhen City, Guangdong Province, where the agreement was signed.

Article 13 How to Contact Us

13.1 If you have any questions, complaints, comments and suggestions, you are welcome to communicate with us. Our contact is as below:
Customer service email address: support@itaxs.com